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UrbanHorn

( how it works )

How UrbanHorn connects to the systems you already run

Three steps: point an agent at your existing API endpoints, add the documents and policies you already maintain, and go live on WhatsApp, web chat, avatar or API. Nothing migrates, and nothing gets rebuilt.

Agent setup in three steps: create the agent, add your knowledge sources, then go live

how it worksLive in three steps — connect, ground, deploy

Connect your existing APIs
Connect the endpoints you already run and describe what they do. The agent learns when to call them and with which parameters.
Add the knowledge you have
Upload the docs, policies and FAQs you already maintain. They become the agent's source of truth, cited in every answer.
Go live — it acts, or hands off
Deploy to WhatsApp, web chat, the avatar or the API. The moment an agent can't help, it hands off to a person with full context.

how it worksWhat happens the moment it can't help

When retrieval comes back empty the agent says so rather than inventing an answer, and the conversation moves into your team’s shared inbox with the transcript, the knowledge it retrieved and any tool results already attached — so a person picks up in the same channel the customer is already in.

UrbanHorn handoff inbox: a conversation the AI escalated, with the transcript, customer context and order details passed to a human agent

An answer that's wrong but confident is worse than no answer

Start a free trial

Three days free. A card is required to start and is not charged during the trial. When it ends you move to Starter at $49/mo unless you cancel first — we email you the day before either way. The avatar channel is not included.