AI agents grounded in your own data, live across every channel your customers use — and quick to hand off to a person when they should.
- Free trial
- No credit card required
Does this replace my support team?
No. It resolves the repetitive, answerable questions — the ones your team answers dozens of times a day — and hands off everything else with full context attached. Your team stops retyping the same answer and spends its time on the conversations that actually need a person.
Where do the answers come from?
From the knowledge you upload: your documents, policies, product details, and FAQs. That material is the agent’s only source of truth, and answers cite what they were drawn from. It is not answering from general internet knowledge, and it is not improvising.
What happens when the agent doesn't know the answer?
It says so, instead of guessing, and escalates to a person with the transcript, the knowledge it retrieved, and any tool results already attached. An answer that is wrong but confident is worse than no answer, so the agent is built to stop rather than fill the gap.
How does the handoff to a human actually work?
The conversation moves to a handoff inbox where your team picks it up with the full history in front of them. The customer does not repeat themselves and does not start again in a new channel. Growth and Scale plans include the handoff inbox.
Which channels does it work on?
WhatsApp, web chat, an interactive avatar, and a direct API. It is one agent with one set of knowledge behind all of them, so an answer does not change depending on where the customer asked. Starter covers web chat and API; WhatsApp is an add-on at $20/mo per number.
Can it do more than answer questions?
Yes. You can connect your own APIs so the agent looks up real, customer-specific information at the moment it is asked — an order status, a booking, an account balance. Built-in tools cover things like capturing an email address and escalating to a person.
Is it built for my industry?
The platform is industry-neutral. The same core serves retail, SaaS, hospitality, finance, healthcare, and more. What makes an agent fit your business is the knowledge and tools you connect to it, not special code written for your sector.
What do I need to get started?
The documents you already have. Upload your policies, FAQs, and product information, connect any tools you want the agent to use, and deploy it to a channel. You do not need to write code to get a working agent, though the API is there when you want deeper integration.
How does the free trial work?
Three days, no card required. You get access to the platform to build an agent against your own knowledge and see how it answers before you decide. The avatar channel is not part of the trial.
What do the plans cost?
Starter is $49/mo and includes $15 of AI credit, 2 agents, and web chat plus API. Growth is $199/mo with $60 of credit, 5 agents, the WhatsApp add-on, and the handoff inbox. Scale is $499/mo with $175 of credit, 50 agents, avatar top-ups, and configurable retention.
What is AI credit, and what happens if I run out?
Plans are prepaid: your usage draws down a credit balance included with the plan. If you need more before the next cycle, you can top up in $10, $50, or $200 increments. There is no surprise invoice at the end of the month — you spend what you have added.
Is the avatar included in my plan?
No — the avatar channel is billed separately through its own top-ups, and it is not available during the free trial. We would rather say that plainly here than have you discover it at the end of a trial.
How is my data handled?
Every business’s knowledge, conversations, and tool connections are isolated from every other business on the platform. Your data is never used to train models for anyone else. Scale plans add configurable retention so you control how long conversation history is kept.
Who builds UrbanHorn?
UrbanHorn is a Codelabs product, built and supported by our team in Dubai. If you have a question this page does not answer, write to talk@codelabs.ae and a person will reply.
Every plan is prepaid — usage draws down the AI credit included above, and you can top up in $10, $50, or $200 increments at any time. WhatsApp is $20/mo per number. The avatar channel is billed separately through its own top-ups and is not part of the free trial.